We carefully pack every Onry piece before sending it on its way to you. Please read below for our current shipping rates, processing times, and delivery information.

Shipping Rates & Estimated Delivery

We currently ship within Malaysia only.

Please note that delivery times begin after your order has been dispatched. Delivery estimates are based on business days and may vary depending on the courier, location, public holidays, peak periods, or circumstances beyond our control.

Order Processing

As every Onry piece is handcrafted, we need a little time to prepare your order before it is dispatched.

Ready-made pieces

Please allow 2–3 business days for your order to be prepared and dispatched.

Pre-order pieces

Please allow 3–5 business days for your order to be prepared and dispatched.

Processing times do not include Malaysian public holidays.

Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available.

Please allow some time for the tracking information to appear or update in the courier's system after dispatch.

If your tracking information has not updated for an extended period or your parcel appears to be delayed, please contact us and we will do our best to assist.

Delivery Delays

While we do our best to ensure your order reaches you safely and on time, delivery is handled by the courier once your parcel has been dispatched.

Onry cannot be held responsible for delays caused by:

1. Courier delays or operational issues
2. Public holidays and peak periods
3. Severe weather
4. Incorrect or incomplete delivery information
5. Other circumstances beyond our control

Delivery Information

Please ensure that your name, shipping address, contact number, and other delivery details are correct before completing your order.

If incorrect information is provided and your parcel needs to be re-shipped, additional shipping charges may apply.

Once an order has been dispatched, we may not be able to make changes to the delivery address.

Missing or Damaged Parcels

Every order is checked and carefully packed before being dispatched.

If your parcel arrives damaged, appears to have been tampered with, or you receive the wrong item, please contact us as soon as possible with:

1. Your order number
2. Clear photos of the parcel and jewellery
3. A brief description of the issue

We will review the situation and work with you to find the best solution.

For issues caused by an Onry error or confirmed workmanship issue, please refer to our Returns & FAQ page for more information.